At Montage, we’re the call center you hire when you just simply want a higher level of service. We go beyond simply taking your company’s calls. We free your time and keep resources available for your other pressing issues. We handle a tremendous variety of calls for our clients: providing information details, literature requests, incoming sales leads and fielding complaints, to name just a few. In short, our clients hire us and stay with us (for decades!) when they want the highest level of service a call center can provide.
We are not your average call center. In fact, if you’re looking for a basic, low-cost center to receive calls, that’s probably not us. As professionals within the industry, we will even help you by finding the call center that better matches your needs. So please be sure to contact us either way and we’ll give you our direct assessment about whether we’re right for your requirements.
Montage keeps you connected to your prospects and customers. From frontline introduction to product and service inquiries, our fully trained professionals answer the easy and tough questions from prospects and customers.
We traditionally offer an integrated approach with our services to our clients. For example, when paired with our outbound calling service, complaint resolution and further follow up can rescue a relationship and even instill positive thoughts. If left alone, certainly the opposite would be true.
We currently take calls from a wide variety of industries. Healthcare, medical device, occupational health, industrial, consumer….to name a few.
Tenure/Experience: Our average tenure is over 10 years, unheard of in the industry. Our employees are respected professionals within the industries within which they serve. Our call center representatives have an extensive knowledge of our clients’ products and services and they are experts in effective interpersonal communication.
Integration/CRM Integration: We interface directly with our clients’ in-house CRM systems (such as Siebel, Kana) and we can also do so with yours. This makes the CRM process so much more efficient and we dramatically reduce the administration costs of our clients’ marketing programs.
More Control, Not Less. Our professionals will work seamlessly and without any noticeable difference when calls are handed off to your in-house experts. Your experts can then hand the call back for resolution, if needed. This gives you more control over your business, not less. You get less control when you hand your important relationships to an unprepared call center. The end user’s voice goes unheard, their issues remain unresolved and their satisfaction with your products and company plummets. When you hire Montage to receive your calls, the end users voice is always heard, their issues get resolved (and followed up on) and satisfaction rates skyrocket. And, most importantly, you retain control of your business.
When it comes to hiring an outbound call center, most companies would agree that they are looking for a partner that is like an extension of their own business, rather than just another vendor. In fact, if they could handle the call volume and do it all in-house, they would. But, the reality of doing it in-house can mean time, staff, training and added expense that just isn’t available. So, how do you hire an outside company and still maintain the voice of your brand? You hire a company that is experienced and trained to be brand ambassadors…that company is Montage.
Like most outbound centers, we initiate calls to your customers, prospects and leads on a daily basis. The difference is our unique approach to customer care. We are dedicated brand ambassadors. We are committed not only to making outbound calls, but building relationships for you.
Our outbound call center representatives work with our clients to:
• reach out to new prospects
• follow up on sales leads
• reply to customer inquiries and feedback
• address product information inquiries
• resolve customer complaints
The high quality of customer care and successful communication strategies that happen within our call center comes from years of experience. The success of our company has been built on the long lasting relationships with our loyal clients (some have been with us for over 40 years) and a dedicated staff. We average ten plus years of tenure in the Montage call center, which is truly unprecedented in this industry. Because of these relationships and familiarity, we are fortunate enough to have a staff committed to our clients, their customers, prospects, leads and their overall business success.
When customer contact is a critical part of your business, having multiple communication channels available is no longer an option, but a way of business. We live in a tech-savvy world and maintaining superior customer service depends greatly on convenient options of communication and quick response. At Montage, we employ state-of-the-art technology and offer an online chat service for just these reasons.
As a brand ambassador to our clients, our staff is committed to maintaining a deep understanding of every company and product that we represent. Because of this knowledge, we are able to host online chat sessions to answer customer and prospect calls and field customer issues and complaints. Our online chat feature scores big with both client and customer and keeps us just a click away from the next big question.
Our online chat not only guarantees a quick response to customers, but benefits our clients by offering:
• data capture capabilities
• trend recognition
• frequently asked questions
• reporting features
At Montage, we offer a higher level of customer service and the latest in communication strategies. The success of our company has been built on the long lasting relationships with our loyal clients (some for over 40 years) and a dedicated staff. We are fortunate enough to have a staff committed to our clients, their customers, prospects, leads and their overall business success.
As a preferred method of communication, solid businesses still significantly rely on the mail to deliver the voice of their company. Each piece of mail has a plan and a purpose. It has power and represents your company and brand. Everything from the look, feel and delivery of the mail piece plays a part in how your company is perceived.
At Montage, we understand that first impressions can often make or break business opportunities. We know that each step of the mailing process is critical and take into account each detail, such as:
We have an experienced and knowledgeable staff and are proud to offer a higher level of customer care. We offer state of the art technology and are highly equipped to handle any size job, from small scale mailings to massive product recalls. No project or company is too big or too small. Our client list ranges from world-wide leaders in business to local start-ups.
The success of our company has been built on the long lasting relationships with our loyal clients (some for over 40 years) and a dedicated staff. Our staff is dedicated to our clients, their customers, and their overall business success.
Behind every piece of marketing collateral, POP display or follow up kit (or most marketing programs for that matter) is a strategic fulfillment process. For many companies, lack of secure storage space, staff or time to process and fill orders in-house is a challenge. In many cases, the most logical approach is to hire a fulfillment house. Choosing an experienced and professional fulfillment partner is vital to the success of your program, from secure storage to proper and timely distribution.
At Montage, we have a 20,000 square foot fulfillment facility that is centrally located in Milbank, South Dakota. Our facility is set up to serve as both a fulfillment warehouse and an office for administration and call center services. Our team consists of hard-working, conscientious, reliable employees that get orders out accurately, efficiently and on time.
Our facility and staff is equipped to store and fulfill:
• product (stand alone or kits assembled)
• promotional merchandise and supplies (drawing from stock to fulfill orders and requests)
• and much more
At Montage, we are dedicated to offering reliability, professionalism, speed and affordability when it comes to working with our clients. Our success comes from years of experience in the industry and our long standing business relationships. Our staff is committed to our clients, their customers and their overall business success.
As technology advances and communication preferences shift, so do business communication strategies. The internet, has of course, changed the way the world does business, creating a powerful channel that offers instant information and immediate response.
At Montage, we recognize the need for a more sophisticated mode of communication with quick response time and information delivery. For this, we offer an E-fulfillment service to our clients. Our E-fulfillment service offers immediate electronic processing of online orders, requests and information. We work with our clients to develop programs for all of their electronic communication needs such as:
• order fulfillment
• online order processing
• information requests
• templates for email requests
• outbound email marketing campaigns
• website landing pages
These services deliver instant response and information to sales channels and end users based on our client expectations.
At Montage, we offer the highest level of customer care and the latest in communication strategies. The success of our company has been built on the long lasting relationships with our loyal clients (some for over 40 years) and a dedicated staff. We are fortunate enough to have a staff committed to our clients, their customers, prospects, leads and their overall business success.
Montage can handle virtually any warehousing need at our Milbank, SD facility. This facility is secure and scalable for storage of one case of literature to truckloads of your valuable products. No matter where you live, warehousing costs are skyrocketing and often a headache for companies that need storage and frequent access to it. Why not choose a trusted resource that is affordable? Contact us and we’ll describe how our current clients use this facility to their significant advantage.
Every solid marketing department works through its data. Montage understands what’s important and works with each and every client to collect and analyze the data gained through marketing operations. It’s important to learn from our past and Montage is the expert in your corner when it comes to reporting. Up front, we work with you to understand your needs and custom design a reporting system that will work for your business. Documentation is key to every operation. Montage works with our clients to develop how each task needs to be reported, including content, timeliness and distribution. Montage provides timely reporting, whether it is required daily, monthly, quarterly or annually.
From digital marketing strategy to ad placement to online reputation management to recruiting, the digital world is such a different place than the physical that you’d be ill-advised to go it alone. Montage’s expertise in digital marketing will chart your course through this ever-increasingly complex maze to make your efforts cost efficient and supremely effective. We also offer strategies on website and social media optimization – in short, how to get the most out of your digital marketing.
Let’s face it, digital marketing is where it’s at these days. In this ever changing technology, it’s not easy to find the right individuals or companies to help market products or communicate in the most effective manner. Montage offers our expertise to help propel your brand.
When it comes to third party financial transaction management, security, privacy and trust is critical. With limited time, staff and resources, outsourcing of financial transactions is often times necessary and a great way to add revenue streams to your business. When choosing the proper outsourcing company for your business, it is important to take into consideration things such as experience, facilities, security and history.
At Montage Marketing Services, we have a successful track record for professionally managing money and administering financial transactions for our clients. We offer secure, locked areas as well as strict controls over the transaction process. Our team of professionals are trained and experienced to handle any size job with complete privacy and discretion.
We specialize in a wide range of services that include, but are not limited to:
• Rebate processing & payments
• Grand processing & payments
• Fee payments for seminars/training
• Online credit card processing
At Montage Marketing Services, we offer the highest level of attention and account care when it comes to the management of our client’s financial transaction activity. The success of our company comes from long lasting relationships with our loyal clients (some for over 40 years) and our dedicated staff. We take great pride in having a staff committed to our clients, their customers, and the overall success of their business.
Montage can write your manuals, help files, text for web pages, even provide text for social media for your technical products. We also write for compliance-based projects. We can eliminate the web of jargon for your end users and provide clear, concise communication that helps you sell and support your products. Let’s face facts: Most businesses depend upon repeat sales. How your products are supported through its technical writing will be key to the ongoing success of a product line. Put your writing in the hands of a Montage professional to raise the level of your products in the end users’ eyes.
Montage has a long-standing partnership with an award-winning media production company. And by award winning, we mean 4 Emmys and more! Montage can run your video as a turn-key project or can step in and out as needed to maximize the projects’ results. From concept to scripting to shooting to the final edit and launch, we can produce fast, effective videos that will help your business. Look to Montage for your media needs in training, promotional, corporate video, on-line, commercials, broadcast documentaries and non-profit communications. We can handle a tremendous variety of media projects and will be happy to discuss our capabilities in more detail with you.
We design websites for training, program administration, internal corporate communications and other various internal uses. We leave the branding to the branding agencies and, in fact, work with many branding agencies to fully execute our clients’ overall marketing strategy and assist with change management. For example, we will use an internal website to administrate an internal sales incentive program for a client. This integration of web services into our delivered solutions is what makes us special and effective.
Montage has developed a proprietary online collaboration tool, Montage Connect™. It can be used as an online tool to replace in-person meetings, an enhancement to online meetings or an excellent, efficient way for a meeting recorder to take meeting minutes in real time for all to see. Staying connected to clients and prospects is the lifeblood of an organization. Montage offers this proprietary, online method to facilitate continuous communication, education, understanding and commitment. We are happy to set you up with a complimentary account to test drive the product and let you see for yourself how it can benefit from its use. The product was borne from Montage’s leadership’s need and vision for an online tool to facilitate the effectiveness and communication of a nonprofit’s board. This tool will help build your team and keep it making progress every day, especially between group meetings. It’s the bridge that will span the divide between plans and execution.